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- BetUS is based in San Jose, Costa Rica. It employs more than 500 people at offices in Costa Rica and Canada. The site is licensed and regulated by the Curacao Gaming Board and by the government of Costa Rica. It is a safe, legitimate and reliable sportsbook that adheres to strict regulatory conditions.
- Customer service is where BetUS really stands above the fray. Like many other sites, they have live chat and email, but BetUS also has a phone option available 24/7. Yes, you can actually speak to a human being if you want to.
BetUS.com.pa even kicked it up a notch this year by adding a new live chat interface. So if you don’t feel like picking up the phone or are traveling outside of their toll free calling area, you are still covered. Online betting is a complex operation and chances are, you will find yourself in need of customer service at some point. Like most wagering sites, BetUS offers three methods of contacting customer support that will bring you prompt responses to your inquiries - email ( [email protected] ), live chat, and phone.
BetUS is a sportsbook that has been around for a while, since 1993, and is one of the largest sportsbooks tailoring its services exclusively to players in the US. BetUS Sportsbook is designed to offer a complete gambling experience as they offer not only a place for sports betting, but also a casino and poker room. This gives customers the opportunity to meet all their gambling needs in one place. The site is known for being one of the oldest online sportsbooks on the web, and the experience shows in the form of a very reliable and smooth website.
SOFTWARE AND GRAPHICS
BetUS.com is not overly impressive aesthetically but it is very easy to navigate and runs smoothly at all times, which is much more important than a sleek look. The poker room and casino are both well designed and offered in 3D, which gives the playing experience a very authentic feel. You can tell that there has been a lot of tweaks and adjustments over the years to work out all the problems as the site performs almost flawlessly.
There is a large variety of different bets that can be placed on BetUS Sportsbook. This includes Straight, Moneyline, Total, If, Reverse, Teaser, Pleaser, Round Robin, Action Points, Open wagers, Political and Celebrity. There is also live betting available with a $5 minimum on all bets and a maximum bet of $5,000.
The odds used by BetUS are based on the American model. There is also a translation to decimal and fractional odds, and a maximum payout of a $100,000.
BONUS AND LOYALTY PROGRAMS
BetUS Sportsbook offers a solid number of different bonuses and promotions. There was an initial sign up bonus of up to 50%. The size of the sign up bonus depended on the size of your initial deposit, and the size of the rest of your bonuses are also determined by the size of your deposit. There is a reload bonus that ranges from 15% to 50%, and the referral bonus is 20% for all players. There is also a gambler’s insurance bonus that is awarded twice a year. Essentially, your receive a 10% bonus on all wagers lost. Every time a bet is wagered you can also earn points that can be redeemed for prizes such as free plays, team merchandise, electronics, and outdoor gear.
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DEPOSIT AND WITHDRAWAL OPTIONS
BetUS Sportsbook offers the standard deposit and withdrawal methods that experienced gamblers should be very familiar with. Players can choose to make deposits using Visa/Mastercard, electronic checks, Neteller, bank wires, and On Demand Funds. Wire transfers are free when depositing $300 or more. Withdrawals can be made using most of the deposit methods listed above.
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SECURITY AND CUSTOMER SERVICE
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You don’t stick around for as long as BetUS Sportsbook has without having a reputation for safe and secure transactions. Customer service can be reached 24/7, 365 days a year via email and phone. Unfortunately, there was no live chat feature available. Emails are responded to very quickly and the telephone service offers an avenue to receive instant solutions to problems.